Auto Insurance FAQs


Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 661-290-2596 or make an appointment online!


Partners

ASE (Automotive Service Excellence)
AutoWares - Auto Value - CSC
ASE Master Technician
Auto Pass
ATD (American Tire Distributors)
Car Care Aware

What our clients are saying about us

We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!

I've been a long time customer, 15 years or more. My experiences here are always the same. I try to call for an appointment (if I can), drop off my car, I get a call when it's done. Always done in a timely manner. Always professional. I have never worried that too much or too little was being done. I've never worried about his honesty and I've never worried about the quality of his work. Over the last year my son has been bringing his car here. Randy has treated him as well as I had expected. This is his first car and it has been a project. When we have reach our level of comprehension we bring it here, They find and fix the problem. I can't thank him and his crew enough for how my son has been treated, that's more important to me than any of my cars. quotes-image
, 09/25/2023
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I brought my Ford Explorer in due to engine and transmission concerns. Randy was able to take a look at my vehicle asap and provide a fair assessment. I appreciated his honesty, prompt communication and service!quotes-image
, 09/05/2023